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Law firm voice agent: intake and consultation booking

A project by Rey Wakit Binay-an using Retell AI, n8n, and GoHighLevel for law firm intake. Read the scope and review the demo and screenshots.

What was the problem?

The law firm needed a way to handle first calls when staff could not answer. Rey Wakit Binay-an built an inbound voice agent for intake and consultation booking.

What did Rey build?

The Retell AI agent asks intake questions and passes the call details to an n8n workflow. The workflow looks up the caller in the customer records, reads the live calendar, and opens or updates the lead in GoHighLevel. Urgent matters are flagged for the on-call attorney.

What rules does the evidence show?

The published prompt screenshot includes examples for callers outside New York State and callers whose request is outside family law. These examples define the service limits. The demo and screenshots below show the build; they are not a complete test report.

What result is supported?

The portfolio documents an intake system with call handling, calendar access, and customer record updates. No measured change in booking rate, revenue, or staff hours is published. The client name remains private.

What project evidence is available?

These work samples come from Rey Wakit Binay-an's existing portfolio.

Tools: GHL · n8n · Retell AI

Watch the Family Law Inbound Agent demo on YouTube

The n8n workflow: look the caller up in the CRM, read the live calendar, then open or update the lead after the call.
The n8n workflow: look the caller up in the CRM, read the live calendar, then open or update the lead after the call.
The Retell prompt. Worked examples teach the agent to turn away a caller outside New York State, or outside family law. The firm name is blurred.
The Retell prompt. Worked examples teach the agent to turn away a caller outside New York State, or outside family law. The firm name is blurred.

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